Customer Service Course

This online Customer Service course is suitable for anyone who works in a customer facing role and wants to improve their skills

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(£10 for all 28 courses)

  • Accredited by the CPD Accreditation Group
  • Online course with no time limits
  • Approximate duration: 2 hours
  • Instant printable digital certificate

We're accredited by the best in the business

CPD Accreditation
LPI Accreditation

Who needs Customer Service training?

Our online Customer Service course is for anyone who works in a customer facing role, including:

  • Retail Assistants
  • Waiting Staff
  • Bar Staff
  • Call Centre Staff
  • Secretaries
  • Receptionists
  • Sales Staff
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(£10 for all 28 courses)

A waitress talking with a customer

Why do I need Customer Service training?

Businesses need to make sure they are providing a positive experience for their customers and the best way to do this is to train staff in customer service techniques.

Customer service training can also benefit employees by giving them the skills they need to handle potentially challenging situations like a difficult customer or a complaint.

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(£10 for all 28 courses)

Customers are twice as likely to tell someone about a bad customer service experience than a positive one, which can ruin a businesses’ reputation.

Whether you work in a face to face role, a call centre or provide service online, our course will give you the universal skills necessary to thrive in your role.

What is included in the Customer Service course?

This course will give you an understanding of how to give customers a satisfactory experience and a positive impression of your business.

  • Identify customer expectations
  • Meeting customer needs
  • Communication strategies
  • Handling complaints
  • LAST method
Get Started

(£10 for all 28 courses)