Customer Service
This course will cover the essentials for providing excellent customer service, its importance, communication etiquette, and handling complaints.
Training you can trust
This course is designed for everyone who interacts with customers on a regular basis. With this key information, you'll not only provide customers with high-quality service face-to-face, over the telephone, or by e-mail.
- Fully accredited organisation
- Compatible with PC, Mac, iOS, and Android devices
- Printable PDF e-certificate upon completion
- Estimated duration: 1 hour 50 mins.
Discover the features of excellent customer service
Define what excellent customer service means to your customers and apply strategies to keep on top of their changing needs.
Exceed expectations
We cover the small touches that can have a massive impact on how your customers view your business.
Recognise the benefits
Know that good customer service can leave your customers feeling valued, making them far more likely to return or recommend your business.
Handling complaints
Sometimes things don't go to plan. Learn how to handle complaints so your customers feel valued and listened to.
Free-Forever For Up to Five Team Members
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Everything you need
Employee Onboarding, Course Building, and Access to All the Courses You Need.
A comprehensive collection of features, courses, and tools for you and your team.
- Create unlimited courses
- Collect staff e-signatures
- 100GB Document Storage
- Own logo and branding
- Add and remove users as required
- Edit and update our courses for your needs
- 14-day money-back guarantee
- Completion certificates
- Accessible on PCs, smartphones and tablets
- Personalised url
- Machine-translated courses
- Unlimited access to 80+ courses
- SCORM upload
- Share files and resources
Frequently asked questions
Got more questions? No problem, reach out to us at hello@tayl.net.
- What's included in the free trial?
- You get access to all our platform’s features. You can browse our courses and start creating training, but you're unable to download certificates for courses.
- Do I get a certificate?
- Not in our free trial. But usually, yes! When you complete a course you're issued with a printable completion certificate at no extra cost.
- Can I retake courses?
- We understand that it can take a bit of time to understand the material. That's why you can have as many retries of a courses as you need at no extra charge.
- Why is the course free?
- It's not a trick, you really get this course, certificates, and all our library for up to five users. You simply need a work email address. It's free because we believe in our product. And we think that once you try it, you'll come back to us again and recommend our system to your friends. So, what are you waiting for, get your course today.
- What devices do the courses work on?
- The courses work on any modern internet browser on any device. Whether you're using Chrome, Firefox, Safari or Edge on an iPhone, Android, Laptop or PC everything will work just fine.
- How does the money back guarantee work?
- Really easily. Just let us know you'd like a refund and we'll make it happen. No questions asked.